Accessibility for disabled passengers
Humberside Airport has a reputation for being a friendly, easy to use airport.
We hope the following information will help you to plan your trip and provide a stress free start to your journey.
Booking assistance
It is imperative that you discuss any special requirements when you make your travel arrangements or book a holiday. This applies to all booking methods - travel agents, websites or by telephone (Customers using an internet booking service will usually find a relevant telephone number on their websites). These booking details will then be passed to our new disability service facility.
For general enquiries please contact the Information Desk on 01652 682080
Facilities and services
Parking
Disabled parking spaces are located in the short stay car park 1, which is close to the passenger terminal.
Unfortunately, increased security measures mean that vehicles are no longer able to park at the front of the terminal building.
On arrival at Humberside Airport
• If you require wheelchair assistance or help with your luggage from the disabled parking spaces, you should contact the airport staff using the help point located in the short stay car park 1.
• Alternatively, report to the Information Desk located in the main check in hall.
Wheelchairs
If you need to borrow a wheelchair whilst at the airport, please contact the airport staff at the Information Desk located in the main check-in hall. These are available free of charge, subject to availability.
Boarding the aircraft
Humberside Airport has a range of modern equipment to help you board the aircraft quickly and efficiently. They will discuss individual requirements with you and arrange the most appropriate type of help.
Passenger Assistance
The new lounge is easy to locate and may be found near to departure gate 3 in the Departure Lounge. There are a number of facilities designed to make your time here enjoyable and trouble-free, including a hearing loop and a telephone help line.
Toilet facilities
There are fully equipped disabled toilets located throughout the Terminal building.
Telephones
Public telephones are available throughout the Terminal building. A lowered unit can be found at the Information Desk.
First aid room
The first aid room is available in the main terminal building. This room may be used by customers for any procedure which requires privacy. Requests to use this room should be made:-
• Before security - at the information desk.
• After security – via the telephone help points located in the Passenger assistance lounges
Assistance dogs
Assistance dogs are allowed into the terminal building and may travel on aircraft, providing they comply with the Pets Travel Scheme (PETS).
For advice on flying with your assistance dog contact:
www.guidedogs.org.uk or www.hearingdogs.org.uk
Useful contacts
Humberside Airport, Persons with Reduced Mobility Customer Service - 01652 682080
Humberside Airport Duty Manager – 01652 682041
Humberside Airport – main switchboard 01652 688456
Useful web links:
www.dptac.gov.uk/planes
www.flying-with-disability.org
The UK government code of practice for access to air travel for disabled people may be found at: www.dft.gov.uk
Related information
The Humberside Airport dedicated information brochure “Access” is available as a PDF download or on request, by calling the Customer services number above.
European legislation
The Regulation No 1107/2006 concerns the rights of disabled persons and persons with reduced mobility when travelling by air.
From the 26 July 2008 new European legislation (Regulation No 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air) comes into force.
The aim of this legislation is to ensure that consistently high quality disabled assistance is provided at airports throughout the European community.
The airport will have overall responsibility and management of this new service.
Humberside Airport will provide assistance for all our disabled customers.
In order to comply with Article 9 clause 3 of the new legislation we are publishing our table of service standards.
